QUALITY GUARANTEE

We take great pride in our products and services. Our aim is to ensure that each experience with Devlon Paris is carried out with professionalism and that any products purchased are of the highest possible quality. Therefore, we back all of our garments with a warranty guarantee that provides you with the comfort of knowing that your investment is protected.


DEVLON PARIS QUALITY CREED

  1. The quality of Devlon Paris garments is our primary concern.
  2. Each step of the production process should focus on the delivery of quality garments.
  3. We will not produce any garments that we are unable to guarantee.
  4. We aim to provide each client the comfort of knowing that their garment investment is protected.

SUIT GARMENTS
All suit garments include a one (1) year warranty from the purchase date of the suit. This warranty includes:

  • Standard button replacement for any buttons on the trouser or jacket of the suit. This warranty covers incidental and accidental button lost. We will honor this replacement one time during the one year warranty period and will cover the labor cost associated with the replacement.
  • Fix of any hemming damage for trousers. We will cover any hemming damage up to one fix per pant leg during the year of the warranty.

To redeem your warranty, contact your Style Advisor. Upon notice regarding your issue, your Style Advisor will guide you during the process of getting your garment repaired. 


NECKTIES
Any neckties purchased, carry a three (3) month reduced price replacement warranty that will cover any damage to the necktie. This damage may include spills, tears, etc. and includes any damage caused by personal accidents.

To redeem the warranty, return the defective product along with a copy of the original receipt and you will receive a warranty voucher to purchase a necktie of equal or lesser value from our currently available necktie selection, at a replacement cost of $10 plus shipping.


LAPEL PINS

Any lapel pins purchased, carry a three (3) month reduced price replacement warranty that will cover any damage to the lapel pin. This damage may include spills, tears, etc. and includes any damage caused by personal accidents.

To redeem the warranty, return the defective product along with a copy of the original receipt and you will receive a warranty voucher to purchase a necktie of equal or lesser value from our currently available lapel pin selection, at a replacement cost of $8 plus shipping.


QUESTIONS ABOUT WARRANTY CLAIM
If you have any questions regarding redeeming your warranty or how to proceed with a warranty claim please contact us via our 
contact form and choose the inquiry type of "Warranty" from the drop-down.